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FAQ

Ordering a keepsake made from your loved ones hand and footprints has never been easier!

Here is a list of our FREQUENTLY ASKED QUESTIONS. If you have additional questions, please contact us!

 

1.
Q: How do I order?
A. Please visit our " How to Order" page


2.
Q: How do you get my prints onto the ceramic keepsake?
A: We transfer your prints onto the ceramic keepsake using a proprietary method. The process includes kiln firing the print images onto the keepsake for over 24 hours, at 2000 degrees. The print images are "burned" into the glaze on the keepsake, guaranteeing that the image will never fade or scracth off. Please note: this process is far superior to the sublimation method - our process ensures that our keepsakes are of the highest quality, and guaranteed to last forever.


3.
Q: How do I send you my prints? Do you keep my prints on file?
A: You can scan and upload your prints to us, or mail them to us. You will receive an email after ordering about where to send your prints. We do keep a copy of your prints in your file at our studio, however, we cannot guarantee it for liability purposes.


4.
Q: How do I capture the prints I want on my mug, plate, etc?
A: You can capture your prints however you would like: you may use an ink pad you already have or paint, ink, etc. You can capture prints in any color - we will change the print colors that you choose for you. We do not recommend paint however, as it does not show print detail very well. Optionally, you can order our Ink-less Print Kit which captures prints with no ink and no mess...and shows so much detail in the print! Please note: You can also use prints you already have such as prints from a birth record or baby book.


5.
Q: Do I have to order your Ink-less Print Kit?
A: No you do not, it is simply a method (option) you can use to capture your prints. Many of our customers choose our kit as it's the easiest way to capture the prints with no ink and no mess! It is also very quick to receive, as we ship within 24 hours during normal business days.


6.
Q: I want to order the Ink-less Print Kit, but I also want to order keepsakes - do I have to order the kit first?
A: Please order all of your items at the same time when possible. We will ship the print kit first, then once you capture your prints, you can send them back to us. While you are capturing your prints, we will be able to begin creating your keepsakes. This will speed up the process of receiving your proof, and receiving your keepsakes.


7.
Q: My hospital prints are smudged. Can you clean them up for me?
A: Absolutely! We want you to love your keepsakes, so we would be happy to do that for you!


8.
Q: How long does it take to receive?
A: Once you approve your proof, paper keepsakes typically take 1 week, and ceramic keepsakes can take 2-3 weeks. Depending on our current production schedule, we may be able to rush an order, so please contact us!


9.
Q: How do I choose the personalization that I want?
A: While you are viewing the product, you will see a section to type in your personalization. In the section, let us know your personalization and the colors and fonts you would like for your prints, and the text.


10.
Q: Do you offer frames for the wall art?
A: At this time, we do not offer frames for the wall art


11.
Q: I have multiple children, can you make something for me with all of their prints?
A: Yes! We have worked with families to create keepsakes with all of their children's prints. Creating 11" x 14" wall art prints is a good option we often discuss - as well as our large 12" serving platters.


12.
Q. Do you take custom orders? If I had an idea for a hand and footprint keepsake could you create it for me?
A. YES! We often work with customers to create custom keepsakes. Please contact us


13.
Q. Do you ship internationally?
A. We ship our paper products internationally, including our wall art paper keepsakes, and Ink-less Print Kit

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